FAQ

Where are you located?

Our main office is open year-round at 600 University Avenue, Suite 8, in the green section of the building on the top floor. During Festival, workshops and events take place in various locations in and around Fairbanks, including the University of Alaska Fairbanks (UAF) campus.

How can I obtain a UAF parking pass for the duration of festival?

FSAF has parking passes available for purchase the Summer Box Office in the Morris Thompson Center for $20/1 week and $35/2 weeks. Please contact UAF Parking Services directly at 907-474-7384 or uaf-bursar@alaska.edu for any questions or concerns.

I lost my login information. What do I do?

On the login page, simply click "Forgot Username or Email Address? " or "?Forgot Password? " and you'll be prompted to reset your login information.

If I don't want to register online, how can I register?

Registration for FSAF workshops and events occurs fully online, but don't worry! We make it easy for you. If you have any issues with registration, you can contact our offices at 907-474-8869 and we will talk you through it.

My child is under 18 years of age. Can they still participate in workshops?

Workshops at FSAF are for ages 18 and up. In some cases, participants under 18 are allowed. If you are under the age of 18 and interested in a workshop that doesn't specify an age requirement, please submit this form and we will be in touch with you upon approval.

I've registered for a workshop but can no longer attend. Can I get a refund?

Registrations cancelled before June 15th are eligible for an 85% refund. After that date, no refund can be made. In either case, the full paid amount can be applied towards registration in 2020 (or registration for different 2019 classes). Payments can be transferred to other registrants, or can be reallocated to ticket sales, merchandise, or turned into a tax-deductible donation. Please email us at info@fsaf.org or call at 907-474-8869 if you need to cancel.

How can I find out more about receiving university credit from FSAF workshops?

You can find more information about UAF credit HERE. Please contact UAF Summer Sessions directly for specific questions about accreditation.

I'm visiting from out of town. Where can I stay during Festival?

Explore Fairbanks offers many resources on places to stay and things to do during your time in Fairbanks.

Do I receive complimentary concert tickets this year?

Yes! Sign up for workshops and receive 5 complimentary tickets that can be used towards any event (excluding fundraisers).Your comp tickets will be available for pick up with your name tag during our Opening Day event. If you are unable to attend Opening Day, pick up will be at our Summer Box Office (location for 2019 is TBA). Please physically present your tickets at the door of each event you wish to attend.

*Important Complimentary Ticket Information
Tickets MUST be physically present to gain admission. Lost tickets are non-refundable. Multiple comp tickets may be used per event. If you plan to sign up for any workshops, do so PRIOR to purchasing any event tickets in order to receive this benefit. We are unable to provide refunds if event tickets are purchased at full price and you later qualify for comp tickets.

I missed the Opening Day event. How do I get my name tag?

Your name tag and other helpful information will be available our Summer Box Office in the Morris Thompson Cultural & Visitors Center.