FAQ

Where are you located?

Our main office is open year-round at 600 University Ave. Suite 8 in the green section of the building on the top floor. During Festival, you can visit our Box office located in the Morris Thompson Cultural and Visitors Center, Monday-Friday (July 16-27th).

How can I access my classes at UAF with the construction/road closures?

FSAF is back on campus for a large portion of our workshops and events for 2018. Please visit this link for an update on road closures around UAF or contact DOT directly at 907-451-2652 for more information. If you're attending a workshop or event on campus, please allow for additional travel time.

How can I obtain a UAF parking pass for the duration of festival?

FSAF does not provide parking passes for participants nor facilitate the parking regulations at UAF. Please contact UAF Parking Services directly at 907-474-7384 or uaf-bursar@alaska.edu for any questions or concerns.

I lost my login information. What do I do?

On the login page, simply click " Forgot Username or Email Address? " or " Forgot Password? " and you'll be prompted to reset your login information.

If I don't want to register online, how can I register?

Registration for FSAF workshops and events occurs fully online now. But don't worry! We make it easy for you. If you have any issues with registration, you can contact our offices and we will talk you through it.

Is there a deadline for registration?

Yes. The deadline for registration is July 15, 2018 (opening day). You will have a chance to register at this event if you haven't already. Participants will no longer be able to show up on the first day of a workshop to register in person or drop in after the first day has passed. In this case, you will be directed by the Guest Artist or Coordinator to contact the FSAF office directly to register (if there is any room left in the workshop). We understand this will be a big change for some of our participants but this will allow us to hold participants accountable when paying for workshops and will help our Guest Artists in preparing ahead of time for the amount of students they will be working with.

My child is under 18 years of age. Can they still participate in workshops?

Workshops at FSAF are for ages 18 and up. In some cases, participants under 18 are allowed. If you are under the age of 18 and interested in a workshop that doesn't specify an age requirement, please submit this form and we will be in touch with you upon approval.

I've registered for a workshop but can no longer attend. Can I get a refund?

Registrations canceled before June 15 are eligible for an 85% refund. After that date, no refund can be made. In either case, the full paid amount can be applied towards registration in 2019 (or registration for different 2018 classes). Payments can be transferred to other registrants, or can be reallocated to ticket sales, merchandise, or turned into a tax-deductible donation. Please email us at info@fsaf.org or call at 907-474-8869 if you need to cancel.

How can I find out more about receiving university credit from FSAF workshops?

You can find more information about UAF credit HERE. Please contact UAF Summer Sessions directly at for specific questions about accreditation. 

I'm visiting from out of town. Where can I stay during Festival?

Explore Fairbanks offers many resources on places to stay and things to do during your time in Fairbanks.

Do I receive complimentary concert tickets this year?

Yes! Sign up for workshops and receive 5 complimentary tickets that can be used towards any event (excluding fundraisers).Your comp tickets will be available for pick up with your name tag during our Opening Day event. If you are unable to attend Opening Day, pick up will be at our Summer Box Office, located inside the Morris Thompson Cultural & Visitors Center, Monday-Friday 10AM-4PM. Please physically present your tickets at the door of each event you wish to attend.

*Important Complimentary Ticket Information
Tickets MUST be physically present to gain admission. Lost tickets are non-refundable. Multiple comp tickets may be used per event. If you plan to sign up for any workshops, do so PRIOR to purchasing any event tickets in order to receive this benefit. We are unable to provide refunds if event tickets are purchased at full price and you later qualify for comp tickets.

I missed the Opening Day. How do I get my name tag?

Your name tag and other helpful information will be available at the Festival Box Office located in the Morris Thompson Cultural and Visitors Center.